Refund & Cancellation Policy

You can cancel a Starter or Growth subscription at any time from your workspace or by contacting us. Cancellation takes effect at the end of your current billing term, and your agents keep working until then.

Scale agreements are cancelled according to the terms agreed for your account.

Upgrades take effect immediately. The difference for the rest of the current term is charged on a prorated basis.

Downgrades take effect at the start of your next billing term. Any agents or features that are not included in the new plan are switched off at that point, and their configuration is kept for 30 days in case you upgrade again.

Subscription fees are paid in advance and are generally non-refundable for the term already started.

We will refund fees in the following cases:

• You were charged more than once for the same term
• You were charged after a cancellation that had already taken effect
• The service was unavailable for a significant part of the term because of a fault on our side
• Where a refund is required by applicable law

Overage charges for conversations already handled are not refundable.

Use the contact form on this website with the subject “Billing”, and include your work email and the invoice number. We review each request and reply within five business days.

Approved refunds are paid to the original payment method. The time for the amount to appear depends on your bank or card provider, and is usually 5 to 10 business days.

After your subscription ends, you can request an export of your conversations and configuration for 30 days. After that, your workspace data is deleted in line with our retention practices.